Ordering
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Where is my order confirmation email?
Order confirmation emails are sent automatically after an order is placed. If you use Outlook or Gmail, please check your Junk/Spam/Promotions folder for your confirmation in case your Settings send it there! Still no sign? Please send us an email with your Name, Email and Delivery Postcode vi... -
When will my order be dispatched?
You will receive confirmation and tracking details via email as soon as your order has been dispatched. We always keep you in the loop via email and you'll hear from us when your order has been dispatched, along with tracking info when it's shipped. If for any reason the dispatch of your order ... -
Made a mistake at checkout? Don't worry! You can edit your order within 30 minutes of placing your order with us. If your order is eligible, the option to amend will be available on the confirmation page, immediately after your order has been placed. Once your parcel has been labelled for dispa...
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Change of heart? We understand! You can request to cancel within 30 minutes of placing your order with us. We’ll do our best to accommodate your request during office hours, but due to our quick fulfillment turnaround at our warehouse, we can’t guarantee that cancellations will always be possibl...
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Will I need to pay Customs charges?
There are no hidden charges or fees! All costs associated with your order are outlined at checkout and your final order total is inclusive of any duties or taxes (where applicable)*. Enjoy your shop with none of the hassle or stress! Please note, customers ordering to Norway and Switzerland ma... -
Can I place an order to be sent to someone as a gift?
Of course! If you'd like to place an order as a gift for someone else then you can use their address as a the delivery address for the order. We don't offer a gift wrapping service so products will arrive just like a normal order. All orders are shipped in Disturbia branded packaging. We've gon... -
Can I order to a non-residential address?
We can deliver to your permanent residential address or your place of employment/education. If ordering to a commercial address please ensure someone is available to take receipt of the parcel and is able to accept parcels on your behalf. Where possible, please add the company/building name to h... -
How do I know I'm shopping directly with Disturbia?
We unfortunately see reports of companies fraudulently operating under the Disturbia brand name and advertise online or via various social media channels. Please be aware that all of our products are exclusively available through the following websites only: www.disturbia.co.uk www.disturbia.us... -
Craft your bundle, claim up to 35% off, and get on with the chaos. Products can be bought as a customizable bundle to receive a discount off the total purchase value. Our Bundles selection can be viewed here.
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How do I redeem my Loyalty Points?
You can redeem/exchange your points for vouchers at the checkout where the amount will be deducted from your basket. You must be logged into your Disturbia account to redeem your points. Minimum spends apply for each voucher usage listed below: £10 coupon – £60 £20 coupon – £70 £30 coupon – £80...