Welcome to Our Help Site

• Where is my order confirmation email?
• When will my order be dispatched?
• Can I amend my order?
• Can I cancel my order?
• Will I need to pay Customs charges?
• Can I place an order to be sent to someone as a gift?
• Can I order to a non-residential address?

See all articles in Ordering →

• What are your delivery options and costs?
• When will I receive my order?
• Can I track my order?
• Can I refuse my parcel if I've changed my mind?
• Why has my order been returned to Disturbia?
• Why has my order been split?

• What is your returns policy?
• How do I return for a refund / exchange / credit voucher?
• Do I need to pay to return?
• How long will my refund take to process?
• I don't have a returns form / packing slip?
• Why has my return been cancelled?
• Combination Discount Refunds

• Can I shop in a different currency?
• Do you have any active promo / discount codes?
• How do I purchase an E-Gift Card?
• How do I use a promo / discount code?
• How do I use my E-Gift Voucher?
• Promotional Terms & Conditions
• What payment methods do you accept?

See all articles in Payments, Promos & Gift Vouchers →

• When will a sold-out product be re-stocked?
• Where else can I purchase Disturbia products?
• Do you offer Plus / Curve sizes?
• How do I look after my jewellery?
• What can I do if my item becomes damaged or arrives faulty?

• How can I pre-order?
• When are pre-orders shipped?
• What if I want to cancel my pre-order?
• Can I return a pre-order?

• How do I sign up?
• Hwo do I earn points?
• How do the tiers work?
• How do I exchange my points for rewards or discounts?
• How does refer a friend work?
• How long does it take for my points to show?
• Can I earn points whilst using a gift card?

See all articles in Disturbia Rewards →