Returns
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Christmas Returns Orders placed from December 1st are eligible for return until January 31st providing all standard returns criteria are met. Returns must be sent & received at our warehouse within 30 days from the date of dispatch for UK/EU/US/CA orders, 40 days for ROW orders. Your order ...
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How do I return for a refund / exchange / credit voucher?
To create your return, please use the corresponding online returns portal. Orders with a “#” prefix: UK returns portal Orders with a “A” prefix: US returns portal Orders with a “E” prefix: EU returns portal For EU return shipping options and prices click here. EXCHANGES Exchanges are available... -
Yes, all customers are liable for the cost of return shipping and any additional charges incurred, unless an item is faulty or has been sent in error. Returns are to be logged via our online returns portal here and can be sent back via a self postage option or DPD (select countries only). If re...
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How long will my refund take to process?
We aim to process your return within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Forever grateful for your patience! Funds should be returned to you 72 hours after processing your return but please allow up to 5 business days (depending on card/bank is... -
I don't have a returns form / packing slip?
We've recently gone paperless for all of our orders! Please check your email confirmation for your order number and summary of your items, and then head to our returns page here to start your return or exchange via our online returns portal. -
Why has my return been cancelled?
Labels for initiated returns that are not passed to the return carrier, or do not show active tracking updates, within 14 days will be cancelled. When returning via a carrier service we offer, please ensure you post your return within 14 days of creating your label. If returning via the Self Sh... -
If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20, buy one get one 50% off) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with...